Privacy Policy

1. Overview & Commitment

TOTS Clothing Club (“we”, “our”, or “us”) operates www.totsclothingclub.com. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, create an account, or make a purchase from our website.

We are committed to maintaining the confidentiality, integrity, and security of all personal information entrusted to us by our shoppers.

2. Information We Collect

When you interact with our website or place an order, we collect certain information to complete your transaction and improve your shopping experience:

• Customer Details: Name, delivery address, billing address, email address, and phone/WhatsApp number.
• Order & Transaction History: Products purchased, sizes selected, coupons applied, and order timestamps.
• Device & Log Information: IP address, browser type, device information, and browsing behaviour on our website for analytical and security purposes.

3. How We Use Your Information

We use the information collected from you for the following purposes:

• To process, fulfill, and ship your clothing orders.
• To send order confirmation receipts, GST invoices, and live tracking details via SMS, WhatsApp, and Email.
• To process returns, exchanges, or customer support queries.
• To prevent fraudulent transactions and enhance checkout security.
• To provide personalized product recommendations and occasional promotional discounts (you can unsubscribe anytime).

4. Third-Party Service Providers

We do NOT sell, rent, or trade your personal information to any third parties. We share your data only with trusted service partners strictly necessary to operate our business:

• Payment Aggregators (Razorpay): To securely authorize and settle online transactions.
• Courier & Logistics Partners (Bluedart, Delhivery, DTDC, India Post): To deliver your package to your doorstep.
• Communication Gateways: To send transactional WhatsApp/SMS/Email notifications regarding your order status.

5. Cookies & Session Storage

We use standard browser cookies and local storage to remember your shopping cart items, wishlist selections, and account login status. You can adjust your browser settings to refuse cookies, though doing so may prevent certain parts of the checkout or cart drawer from operating smoothly.

6. Data Security & Retention

We implement robust security measures including Secure Sockets Layer (SSL) 256-bit encryption for all data transmissions across our platform. We retain your order and invoice records for legal and tax compliance purposes as required under Indian commercial law.

7. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and the rules made thereunder, if you have any questions or concerns about this policy or your personal data, you may contact our Privacy Grievance Officer: