Cancellation, Return & Refund Policy
We ensure 100% genuine quality. Please review our video-verified return guidelines carefully. Last updated: August 28, 2026
Continuous & Unedited Unboxing Video is Strictly Required
To prevent transit disputes and guarantee a transparent return process, an opening/unboxing video is mandatory for every return, exchange, or damage claim. No return request will be entertained without this proof.
Video must start before cutting/opening the sealed outer courier parcel.
Single continuous take. Paused, spliced, edited, or filtered videos are invalid.
The defect, wrong size, wrong colour, or damage must be visibly shown in the video.
When is a Return or Exchange Accepted?
At TOTS Clothing Club, every piece is quality-checked before packing. However, in the rare event of a transit mishap or dispatch error, returns or replacements will be gladly approved under the following conditions:
Physical Damage in Transit
Torn fabric, broken zippers, or severe defects clearly shown during package unboxing.
Wrong Size Dispatched
If the size delivered differs from what was ordered and clearly visible on product tags.
Wrong Colour or Item
If a completely different style, print, or colour is received contrary to your order.
Missing Package Items
If an ordered multi-item shipment is missing a product in the unboxing footage.
Conditions Where Returns Will NOT Be Accepted
How to Submit a Return or Exchange Request
- 1
Notify Us Within 48 Hours
Contact our support desk via WhatsApp (+91 85940 41490) or Email (support@totsclothingclub.com) within 48 hours of courier delivery.
- 2
Attach Order ID & Opening Video
Share your Order Number (e.g., TOTS-10023) along with the unedited unboxing video file (or Google Drive link if the file size is large).
- 3
Verification & Reverse Pickup
Our Quality Team will verify the video within 24 hours. Upon approval, we will arrange a reverse courier pickup from your delivery address or provide self-ship instructions.
Razorpay Online Refund Timeline
Once the returned product reaches our warehouse and passes standard verification:
• Online Payment (UPI / Cards / NetBanking / Wallets): The refund will be credited directly back to the original source account via Razorpay Payment Gateway within 5 to 7 business days.
• Replacement / Exchange: If you requested a size or product exchange, the replacement package will be dispatched within 2 business days after receipt of the returned item.
• Shipping Fee Refund: The standard ₹80 shipping fee is non-refundable unless the return is due to an error on our part (damaged item or wrong product sent).
Order Cancellations
• Before Dispatch: You can request an order cancellation before your parcel is handed over to the courier (usually within 12 hours of placing the order). Contact our WhatsApp support with your Order ID for immediate cancellation and 100% refund.
• After Dispatch: Once the tracking number (AWB) is generated and courier pickup is completed, the order cannot be cancelled. The standard return process must be followed upon receipt.
Have a Return Request?
Reach out to our customer care with your unboxing video.